实践经验
2006/10-2007/04 **省**市电影院 客服部 实习生
l 主要从事客户关系管理工作
l 收集、分析并详细记录客户信息
l 针对细分后的市场向客户及时发送影讯
l 处理客户的网上订票、意见反馈等工作
2006/07-2006/08 ****网络技术公司 客服部 实习生
l 收集、分析并详细记录客户信息形成客户总表
l 给固定客户予以关怀并保持联系、主动为潜在客户提供咨询服务
l 处理客户遇到的技术问题，并及时向技术部门反映
2005/09：给新生当校园导游。通过这种活动学会了怎么理解、帮助别人和与人沟通
2004/10-2005/01:**空调卖场促销员。期间学到很多营销方面知识，销售业绩突出

Work Experience
October 2006 - April 2007
Intern, Customer Service Department XX Cinema XX City XX Province
Mainly engaged in customer relation management
Collected, analyzed and recorded customer information
Directing against segment market,sent film news to customers
Delt with online booking,feed back and etc
July 2006-August 2006
Intern. Customer Servcice Department, XX Networks Technology Co.
Collected,analyzed and recorded customer information and made customer forms
Kept in touched with fixed customers. Offered advisory services for potential customers
Delt with technical problems that the customers met and reported to technical department
September 2005
Worked as campus guide for the freshmen. By this activity,learned how to understand others,help others and communicate with others
October 2004-January 2005
Sales promotion XX Air Conditioner Supermarket.During this period, learned knowledge about marketing.Outstanding sales achievement